Please read these terms and conditions carefully before using this site
What’s in these terms?
These terms tell you the rules for using the website www.lifeline.canterbury.gov.uk (the Site).
Who we are and how to contact us
www.lifeline.canterbury.gov.uk is a site operated by Canterbury City Council (“CCC”) of Military Road, Canterbury, Kent CT1 1YQ.
By using the site you accept these terms
If you do not agree to these terms, you must not use our site.
CCC recommends that you print a copy of these terms for future reference.
You also accept the terms of our Acceptable Use Policy
There are other terms that may apply to you
Our Privacy Statement, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. In addition to our Privacy Statement please note also our data protection policy.
Information that you provide to the Council via this website may be used for statistical analysis but will not be used in a way that enables you to be identified. For example, we may keep emails sent for a period of time so we are able to monitor the number of emails we receive. None of the personal information in these emails will be used once the initial enquiry has been dealt with. Information you provide may be shared for the detection and prevention of fraud and crime.
When you send us personal information via an email address listed on this website we will only use the information supplied in the email for the purpose that you gave it to us for. This usually means that we only forward your information within the council to officers or third party contractors who need to see it in order to respond to it.
Each council department that deals with enquiries from the website will also be subject to the council’s information management charter and data protection policy. Where we do need to contact a third party there will be a contract ensuring that your personal information is protected. No personal information will be passed on to third parties for commercial purposes.
Please note that this website also lists some email addresses for external organisations. These are any email addresses that don’t end with ‘canterbury.gov.uk’. If you send personal information using one of these emails we can’t guarantee what will happen to your personal information.
Eforms (electronic forms)
When you give us personal information using an electronic form (an eform) available on this website the information you supply will only be used for the purposes stated on the form.
Your email address will only be used to acknowledge receipt of your enquiry, and to follow it up if necessary.
When we ask you for personal information, we will:
- ensure you know why we need it
- protect it and make sure nobody has access to it who shouldn’t
- ensure you know if you have a choice about giving us information
- make sure we don’t keep it longer than necessary
We ask that you:
- give us accurate information
- tell us as soon as possible of any changes
- tell us as soon as possible if you notice mistakes in the information we hold about you.
Unsolicited paper or electronic email
You will not receive unsolicited paper or electronic mail as a result of sending us any personal information using this website unless you have given us permission to do this.
CCC may make changes to these terms
CCC amends these terms from time to time. Every time you wish to use the site, please check these terms to ensure you understand the terms that apply at that time. [These terms were most recently updated on 03-04-2018]
CCC may make changes to the site
CCC may update and change our site from time to time.
CCC may suspend or withdraw our site
The site is made available free of charge.
CCC does not guarantee that the site, or any content on it, will always be available or be uninterrupted. CCC may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. CCC will try to give you reasonable notice of any suspension or withdrawal.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.
How you may use material on our site
CCC is the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Do not rely on information on this site
The content on the site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the site.
Although CCC makes reasonable efforts to update the information on the site, CCC makes no representations, warranties or guarantees, whether express or implied, that the content on the site is accurate, complete or up to date.
CCC is not responsible for websites CCC may link to
Where the site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
CCC has no control over the contents of those sites or resources.
User-generated content is not approved by us
This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us.
Our responsibility for loss or damage suffered by you
WHETHER YOU ARE A CONSUMER OR A BUSINESS USER:
- CCC do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
IF YOU ARE A BUSINESS USER:
- CCC excludes all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
- CCC will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, the site; or
- use of or reliance on any content displayed on the site.
- In particular, CCC will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
IF YOU ARE A CONSUMER USER:
- Please note that CCC only provides the site for domestic and private use. You agree not to use the site for any commercial or business purposes, and CCC has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to the site, or to make contact with other users of the site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage CCC suffer as a result of your breach of warranty.
Any content you upload to the site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the site a limited licence to use, store and copy that content and to distribute and make it available to third parties.
CCC also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the site constitutes a violation of their intellectual property rights, or of their right to privacy.
CCC has the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy
You are solely responsible for securing and backing up your content.
Rights you are giving us to use material you upload
When you upload or post content to the site, you grant us the following rights to use that content:
- The right to display that content across the website and to share it in communications including the email newsletter.
- The right for other users to link to that content.
CCC is not responsible for viruses and you must not introduce them
CCC does not guarantee that the site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to the site. You must not attack the site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. CCC will report any such breach to the relevant law enforcement authorities and CCC will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the site will cease immediately.
Rules about linking to our site
You may link to the home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to the site in any website that is not owned by you.
The site must not be framed on any other site.
CCC reserves the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to link to or make any use of content on the site other than that set out above, please contact us.
We use the same cookies policy as the main canterbury.gov.uk website, please see details here.
Which country’s laws apply to any disputes?